FAQ - Frequently Asked Questions

-How can I contact customer service?
You can contact us by phone on 334 1257937, and by email at arredo@genco-outdoor.it .

-Can I cancel an order?
Contact us via one of the above methods and we will cancel the order for you. In fact, it is not possible for you to cancel an order independently in your personal area.

-What should I do to return a product?
Send us the product to our warehouse at the address "Contrada Ripagnola, 70044 Polignano a Mare (BA), Italy" and as soon as you give us the shipping confirmation we will refund the entire amount paid with the same payment method used for the order .

-Do you have showrooms or shops?
Yes, our showroom of over 400m2 is located in Polignano a Mare.

-What should I do if my product is delivered to me damaged?
Contact us and we will solve the problem as soon as possible and in the most suitable way for you.

-Will the products be delivered to my home?
No, standard delivery is provided up to the closest point to the house number that the courier can reach with his own vehicle.

-Can I pay cash on delivery?
No, cash on delivery is not currently available.

-Does the price stay the same if I place an order in two months?
Product prices may vary over time, so if you decide to purchase a product, we advise you to do so immediately to "lock in" the price and a unit of the furniture you want.

-Is there the possibility to pay in installments?
At the moment it is not possible.

-Do you also take care of the assembly?
No, the assembly service is not offered.

-By paying in advance, how can I be sure that the product will reach me?
Purchasing from Genco Outdoor is very safe and the product you purchase with payment in advance will be supplied to you just as visible on the site. For greater security, it is possible to pay via Paypal, which will guarantee your purchases.